Working Terms
- Work can be received either by: email attachment, post, memory stick, MP3/4 files, various file sharing/cloud programmes, WhatsApp or dictated over the phone. A local collection service is also available upon request.
- Normal turnaround for general work is 24-48 hours dependent on the size of the task. Turnaround will be discussed and agreed prior to commencement of project. Urgent deadlines for clients can also be discussed.
- All documentation will be scanned using ESET Smart Security which is continually updated; however, no guarantee can be given and it will remain the clients’ responsibility to ensure they have their own virus protection.
- Final proofreading remains the responsibility of the client, however any mistakes will be rectified free of charge if returned within 48 hours.
Financial Terms
- Services are invoiced monthly and are payable upon receipt unless otherwise agreed.
- Payment must be paid in UK Pounds Sterling and can be made by personal or business cheques drawn from a UK Bank Account, in cash, or by direct bank transfer.
- The client will be liable to refund any unpaid cheque charges.
- Interest will be charged on any overdue amounts at the rate of 2.5% per month until the account is settled.
- All extra materials & expenses will be billed and listed individually on invoices.
- Clients will be charged to the nearest 15 minutes and there is a minimum fee of 30 minutes work charged on all assignments unless otherwise agreed. Time and a half will be charged for work requested by client to be done on Sundays or Bank Holidays.
Confidentiality
- Client discretion is paramount to us. Confidentiality Agreements can be signed should this be required prior to commencement of work.
By instructing VAS to undertake work on your behalf you are accepting these terms and conditions.